Terms and Conditions of Booking.

1. We require credit/debit card details to secure your reservation. ALL CARD DETAILS ARE HELD SECURLEY. The cost of the first nights accommodation will be taken as a non refundable deposit. Card details are held against the room. However, should you fail to arrive and take up your reservation without letting us know; a charge will be made against your card for the full amount of your booking. If you do not supply card details, full payment for the reservation is required when booking.

2. If the person making the reservation is different to the person taking up the occupation the person who makes the reservation may be held responsible for non arrival /damage or loss and monies may be taken from their credit/debit card.

3. Please let us know as soon as possible, should it become necessary for you to cancel your reservation.

4. Should it become necessary for you to cancel your reservation with less that 14 days notice, we shall of course make every effort to re-let your accommodation. However, should we be unable to do so, we regret that a charge equivalent to the full value of the service booked will be made. We regret that there can be no allowance or reduction for curtailment of a reservation. We recommend that you take out Travel/Holiday Insurance to cover you in such circumstances. Please remember your reservation is a binding contract under British Law.

5. If you are delayed in arriving or expect to arrive after 8pm, please do let us know as soon as you are able.

6. Accidents happen. Please let us know immediately of any damage or spillage so that we can clean or repair. Failure to inform us will result in a charge being made for damage subsequently found.

7. Item(s) taken from the room(s) without consent will be charged for.

8. It is against the Law to Smoke at Coedllys Country House B&B. If a guest/visitor is found smoking or is asked to leave; for whatever reason, full payment for the reservation will be taken from the credit/debit card. If it should it be subsequently found that a guest/visitor has smoked in a room, after the guest has vacated a charge will be made against the debit/credit card. This also applies if items are removed from Coedllys without consent or payment.

9. If you or any member of your party has any special access requirements, please let us know. A copy of our ‘access statement’ is available upon request, or can be viewed on our web site www.coedllyscountryhouse.co.uk.

Revised January 2009.

Thank you for your co-operation.